COMPANY & POLICIES
Clear company information for international projects.
Policy drafts for MeritSource customers. Please request a project-specific quotation or written confirmation for commercial terms.LEGAL EXPORTER & COMMERCIAL INVOICE ISSUER
Guangzhou Ruide Garment Processing Factory trading as MeritSource
The English company name and address above are website translations. Confirm the exact English wording required by your bank, customs broker or tax adviser before issuing live commercial invoices.
POLICY DOCUMENTS
How we handle orders, information and project responsibilities.
Terms & Conditions
These terms govern use of this website, quotations, samples, orders and project communications. A quotation, pro forma invoice, order confirmation or other written agreement may include project-specific terms; where there is a conflict, the project-specific written agreement applies. Nothing in these terms excludes rights that cannot be excluded under applicable law.
Privacy Policy
We use contact, enquiry, order, project, shipping and payment-related information to answer enquiries, prepare quotations, manage orders, provide support and meet legal or accounting obligations. We do not sell personal information. We share information only with service providers and business partners needed to operate the service, fulfil an order, arrange delivery, process payment or comply with law. To request access, correction or deletion where applicable, contact hello@msourceio.com.
Cookie Policy
The website may use strictly necessary technologies to operate core functions. Analytics, advertising or other non-essential cookies should not be activated until the relevant consent mechanism and disclosure are configured. Browser controls can also be used to manage cookies; disabling essential technologies may affect site functions.
Shipping Policy
Shipping options, lead times, Incoterms, freight cost, insurance and delivery responsibility are confirmed for each order after the destination, order quantity, package data and route are reviewed. Estimates are not guaranteed delivery dates. Customers using their own forwarder are responsible for providing complete collection instructions and required documents.
Refund & Return Policy
Please inspect goods promptly after delivery and notify us in writing with supporting photos for any apparent shortage, transit damage or quality concern. Approved remedies are assessed from the agreed specification, production records and the nature of the issue. Returns require written authorisation. This policy does not limit non-excludable rights under applicable law.
Custom Product & Cancellation Policy
Custom products are produced to an approved specification. Before sampling or production starts, a cancellation or change request will be reviewed promptly and any refundable amount, approved cost and timetable will be confirmed in writing. Once sampling, custom material preparation, mould development, artwork production or bulk production has begun, refunds may be limited or unavailable to the extent of documented work and committed costs. We will explain the applicable position for the project rather than apply an automatic blanket charge.
Sample & Mould Fee Policy
Sampling, moulds, screens, setup, special materials and courier services may require separate fees. The quotation will identify any applicable fee, whether it may be credited against a future order and what happens to related tooling or files. No sample or mould fee is treated as refundable unless the written quotation says otherwise.
Payment Policy
Payment method, currency, deposit, balance timing and bank details are confirmed on the applicable quotation, pro forma invoice or commercial invoice. Production, delivery release or ownership may be conditional on cleared payment as stated in the project documents. Never rely on changed bank details sent only by email; verify them with our team using an established contact method.
Intellectual Property & Logo Ownership
Customers confirm that they own, control or have permission to use all logos, artwork, trademarks, text, images and instructions supplied for a project. Customers are responsible for claims arising from supplied content. MeritSource may use supplied artwork only to quote, sample, produce, package and deliver the approved project, unless a separate written permission applies.
Import Duty, Tax & Product Compliance
Import duties, taxes, customs charges, labels, testing, certification and product requirements depend on the destination, sales channel, material and product category. We can help identify project-specific documentation and requirements, but do not state that every product automatically satisfies every standard in every market. Customers should confirm their destination-market obligations before order approval.
QUALITY & COMPLIANCE
Confirmed by project, not assumed in advance.
Available documentation may include business registration information, quality-management materials, product or material test reports, applicable REACH, OEKO-TEX, CPSIA or Prop 65 documentation, label and packaging guidance, inspection standards, AQL requirements and after-sales quality handling. Availability and applicability are confirmed for the destination, product, material and sales route.
Request company or compliance information →These are operational website drafts, not legal advice. They should be reviewed by a qualified lawyer for the markets in which you sell, particularly before launching consumer checkout, marketing cookies or standardised cancellation terms.